Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your use of the Hidden Clinic website and services. By accessing our website or booking a consultation, you agree to these Terms in full. If you do not agree, please do not use our services.

2. Our Services

Hidden Clinic provides clinical aesthetics, diagnostic, and regenerative treatments for hair, scalp, and skin conditions. All treatments are provided by qualified clinical professionals. Our services include but are not limited to consultations, diagnostic testing, PRP therapy, microneedling, laser treatments, and bespoke treatment programmes.

3. Consultations & Appointments

• All treatments begin with a consultation to assess suitability. We reserve the right to decline treatment if we believe it is not in your best interest.
• Appointments must be cancelled or rescheduled at least 24 hours in advance. Late cancellations or no-shows may incur a cancellation fee.
• We make every effort to run on time but cannot guarantee exact appointment times due to the clinical nature of our work.

4. Medical Disclaimer

The information provided on our website and during consultations is for general guidance and does not replace professional medical advice. Treatment outcomes vary between individuals and we cannot guarantee specific results. All before-and-after images shown on our website are illustrative; individual results may vary.

5. Consent to Treatment

Before any treatment, you will be asked to provide informed consent. This includes understanding the nature of the treatment, expected outcomes, potential risks and side effects, and aftercare requirements. You have the right to withdraw consent at any time.

6. Pricing & Payment

• Prices displayed on our website are indicative and may vary based on individual treatment plans. Final pricing will be confirmed during your consultation.
• Payment is required at the time of treatment unless an alternative arrangement has been agreed in advance.
• We accept major credit/debit cards and bank transfers. All payments are processed securely.

7. Refund Policy

Due to the bespoke nature of our services, refunds are assessed on a case-by-case basis. Consultation fees are non-refundable. If you are dissatisfied with any aspect of your treatment, please contact us within 14 days so we can address your concerns.

8. Intellectual Property

All content on this website — including text, images, design, logos, and branding — is the intellectual property of Hidden Clinic and is protected by copyright law. You may not reproduce, distribute, or use any content without our written permission.

9. Website Use

• You must be at least 18 years old to book a consultation or treatment.
• You agree not to misuse our website, introduce malicious code, or attempt to gain unauthorised access to our systems.
• We may update or modify this website at any time without notice.

10. Limitation of Liability

To the fullest extent permitted by law, Hidden Clinic shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability shall not exceed the amount paid by you for the specific service in question.

11. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For any questions about these Terms, please contact us: